Mail Order Overview
Mail order is available for members requiring long-term prescriptions. Enjoy the convenience of having your long-term medications delivered to your home or office by using the Medco Pharmacy, the Plan's mail order pharmacy.
Benefits of mail order pharmacy include:
- Registered pharmacists are available 24 hours a day, 7 days a week
- You can choose to pay by check, money order, credit card or through Medco's automatic payment program.
- Standard shipping is free.
- Low Cost Generic List
- Extended Payment Plan
- Worry Free Refills
How to submit a new prescription by mail
Get a new prescription from your doctor and mail it along with a mail order form (PDF, 50 KB) to Medco. Ask your doctor for a 90 day supply with refills up to one year.
How to submit a new prescription by fax
Your doctor's office can call Medco to obtain instructions on faxing in your prescription. The number for the doctor to call is (888) EASY-RX1 [(888) 327-9791].
How to refill a prescription by phone
You can refill your existing prescription by phone. Just call (800) 4-REFILL [(800) 473-3455] and use the automated refill service. Have your prescription number, which can be located on your prescription label or refill slip, and your credit card available.
How to refill a prescription on the internet
You can reach the Medco Pharmacy by clicking here. Have your login information available.
Check your account balance information by calling (800) 948-8779 or by logging on to Medco Pharmacy. If needed, you can also change your credit card number along with the expiration date. Have your member ID number and credit card information ready.
Extended Payment Plan
The Extended Payment Plan allows you to spread your prescription payments for a 90 day supply over three credit or debit card installments so you don't have to pay all at once.
Worry Free Refills
The Worry Free Refill Program will allow your eligible chronic prescriptions to be refilled automatically. When you enroll in the program Medco will automatically send your next refill as you near the end of your current supply. To enroll in the program visit www.medco.com , or call Member services at 800-336-5933. For safety and other reasons, prescriptions for some medications are never allowed to be automatically filled including specialty medications and controlled substances.
